What is VoIP telephony and who can’t do without it

VoIP telephony is a business communication system that allows you to receive and make phone calls over the Internet. This technology is a modern alternative to outdat analog telephony using physical telephone lines, as well as mobile communications, the functionality of which has limitations and does not meet business needs. Let’s consider how VoIP telephony works and who can benefit from it.

What is VoIP telephony

VoIP (Voice over Internet Protocol) is a technology that transmits voice signals over the Internet Protocol (IP).

In simple terms, VoIP telephony allows you to make calls over the Internet without traditional telephone lines. During a VoIP call, the caller’s voice is convert into digital data packets. The data is transmitted over the Internet, and when it reaches the recipient, it is convert back into a voice signal. At the same time, the voice indonesia telegram data remains clear and distinct, and the connection is uninterrupt.

To get in touch, you only need to have:

• computer, phone, tablet or any other device connect to the network;
• calling program;
• a headset with headphones and a microphone.

What is a VoIP number for?

A VoIP number is a phone number that is not tied to a physical location. The number can be used on any device with an internet connection, making it ideal for remote work or international business.

In Ringostat you can connect VoIP numbers of any country, city, mobile operator, as well as . And work all over the world, regardless of the location of the company.

How does the telephone system work?

The principle of telephony is quite simple. If a client calls you, the call first comes to the virtual telephony platform, then is process and sent to one of your numbers, according to the forwarding scheme you top 13 benefits of digital marketing for small businesses have provid. After the connection, the conversation is record, and all data about the call is sav in the system.

First, the caller first gets to the voice menu, if you have set it up. A voice message sounds, which asks the person to enter the number on the keypad corresponding to the desir department or manager of the company. If the person makes a choice, the call is rout to the appropriate number.

The most important part of virtual telephony is the forwarding scheme. Here you can set the order and rules for distributing ar numbers  calls between different numbers. A business can set up an unlimit number of such schemes: for different departments, for workdays and weekends.

For example, a service department might have a setup like this:

Let’s say you have three operators in your service department. You can set it up so that an incoming call goes to each operator simultaneously. If no one picks up after 15 seconds, the call will be routed to the department manager. If he or she is too busy, the caller will be routed to voicemail, where they can leave a verbal message. The team will receive a notification that a message has been left.

Data on all calls – outgoing, incoming, miss – are collect in detail telephony reports. You can always see:

• date and time of connection;
• duration of waiting and conversation;
• caller number;
• call recording;
• manager who made, receiv or miss the call.

The advantage of virtual telephony is many additional features.  If telephony is supplement with  you will have access to instant transcription and analysis of each conversation.

Benefits of Using VoIP Telephony

VoIP telephony has a number of advantages over traditional communications.

1. Cost reduction: no need to purchase and maintain equipment and networks. And the cost of communication, including international, is lower.
2. Fast connection. You don’t have to wait for installation and assembly. Connection and communication setup takes only one business day, so you can work right away. Technical support of the communication provider provides all the necessary assistance and quickly responds to requests.
3. Mobility: A business can receive and make calls anywhere, as long as it has an internet connection, and stay in touch with its customers from all over the world. For example, you can set up a remote call center and hire operators regardless of location.
4. Scalability and flexibility: VoIP telephony is easy to scale to meet your growing business needs, such as adding or removing numbers, changing settings – in minutes.
5.  Significantly exceeding the capabilities of other communication solutions. Various call forwarding schemes, voice menu, call queue, call recording and many other functions that make working with telephony more productive and simple.
6. Possibility of integrating telephony with other programs, for example, CRM, to automate processes.
7. Control and analytical reports. The ability to track various indicators related to work with calls – from the number of missed calls to the productivity of managers. You will be able to improve the quality of service and increase productivity
8. Possibility of connecting artificial intelligence for automatic and accurate call analysis.

The Importance of VoIP Telephony in Modern Business

A virtual PBX will be useful for both small businesses and large corporations. But it is most needed in those niches where direct communication with customers or clients of services, partners, contractors, partners mainly occurs by phone. This is medicine, manufacturing, real estate, trade, tourism and other industries. For the management and development of such a business, high voice quality and uninterrupted communication are important, since this directly affects the customer experience and income.

The importance of implementing telephony in various business sectors is confirmed of improving customer service, increasing labor productivity and increasing profits.

Conclusion

VoIP telephony is a clean and reliable connection that can be connected in just one day. Such telephony allows businesses, regardless of niche, scale and location, to quickly establish internal and external communications and work around the world. No equipment costs are required to connect the connection – ordinary office devices are enough for communication: a telephone, a computer, a headset.

VoIP telephony offers many functions that can be flexibly configured depending on the tasks of a particular business. Telephony collects detailed statistics on calls and allows management to control the quality of service, operator workload, and team productivity. Thanks to the integration of VoIP telephony with other systems and services, call data is automatically transmitted over the network, eliminating inaccuracies and relieving managers of routine manual work.