Criticisms on forums or blogs for guerrilla marketing are equivalent to market research but provide greater value at a lower cost. You have to learn to listen in order to take advantage of the information your users provide.
If you are not criticized on the Internet, you do not exist or are not relevant. I am almost happy when I see criticisms about Coguan on blogs or forums. This means two things: people perceive us and take us seriously. You do not spend your time complaining about the poor quality of an irrelevant company that nobody knows about.
Start listening to what your users are telling you
It also helps me understand something I already know: the product can always be improved and will never be completely finished. Look at other products on the web that have been around for years and how they have evolved. A comment on a blog or forum is not a personal criticism, although many people within Coguan take it as such given the passion el salvador phone number library and dedication that each member of the team invests in our company. I take it well because I see the following advantages:
Criticism helps prioritize different projects within the development. I mentioned it before, but this list is already close to 1000 points. Some of them require hours, others days and even months to complete.
“Attacks” help you communicate. In the end, they are not just communicating with the person who made the comment – if you are lucky they are communicating with thousands of people because it is a well-trafficked site. In general, people understand that things can go wrong, but they don’t want you to tell them otherwise. Admit your mistake (if it really is) and explain how you plan to improve it.
Don’t give too much fuel to unjustified attacks.
I want to add an exception to the rule
On the Internet (most of you who have a blog know this) there are people who want to mess with you just for the sake of it. The stronger your reaction is in the answer you give, the happier they are because that is exactly what they want: to provoke. At that’s why it’s really nice to quote Coguan we have also had some of these cases. My suggestion: do not add fuel to the discussion. Above all, never argue or give arguments against what the person said. Be polite, thank them and focus on the other visitors who want to contribute something. Ignore them publicly, achieving the opposite effect of what they were looking for. Well, it must also be said that we aol email list have cases of bloggers who like confrontation and who enjoy provocation more than the troll himself. I do not want to mention anyone in particular here .
