You must remain halfway between the general public and the more specific public. It is estimat that 60% of users receive advertising emails with offers or news that do not interest them . The fact of segmenting allows you to personalize the emails you send and, with this, improve your opening and response rate. Send comment Your email address will not be publish. Mandatory fields are mark with * Call recording in the call center: legal aspects that you should know Mar 1, 2023 | Call centers | 0 Comments call recording If you have a Call Center , you ne to start recording the calls you make and receive.
It is not something requir by law
But it is highly recommend if you want to improve and have Austria Phone Number List more opportunities for growth . Today we talk about the legal aspects of recording calls in a call center . It is not a complicat issue, but if you do not do it well you can face fines and complaints of all kinds. Knowing the basic rules will allow you to have at your fingertips a database full of conversations to improve your contact center. Is it legal to record phone calls? Yes. Recording calls in a call center is completely legal . You just have to keep a few things in mind.
The most important is to have
A justification for the recording train your future agents or for legal reasons if a contract is sign. With a compelling reason it is enough to be able to record calls. Of course, it is necessary to report the recording. The user must be inform that the conversation is going to be record and must give explicit. Consent to the agent to proce with the recording. The notice to the B2C Fax user must inform about the purpose of the use of the data and the incorporation into a file own by the company. It is also necessary that you know the rights that you can exercise over said data: access, rectification, cancellation and opposition. Finally, as a company.
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