Most companies think they know their business best

Considering that acquiring new customers costs five times more than retaining them, it is in every marketer’s best interest to ruce churn. A strong content strategy is key to building the brand loyalty that makes companies resistant to churn. You can fortify your relationship with customers through a robust and regular content strategy. Make sure they know exactly how and when to best use your product or service with ucational content. Show them the values ​​behind your business with informative content.

Pay attention to complaints

And keep them updat on new developments in your Africa Email List industry with newsletters, regular emails and social mia posts. She is a small business expert who encourages entrepreneurs and offers advice on the best way to start their business. ” Pay attention to complaints. Most companies think they know their business best, but in reality their customers do. If you listen to what your customers have to say, you can tell which customers are close to leaving. By understanding their complaints, you can understand what about your service makes them dissatisfi and likely to change their minds.

Petra Odak is a marketing director at Better Proposals a simple

Customers whose complaints are listen to and act upon become more loyal and stay with your company longer. Petra Odak is a marketing director  B2C Fax at Better Proposals a simple but incribly powerful proposal software tool that helps you send high-converting web-bas business proposals in minutes. She is a solution-orient marketing enthusiast with 5+ years of experience in various fields of marketing and project management. Churn can happen for many reasons, but many times, customers sign up for a reason and stop using your product once they no longer ne it.