Ringostat Case: Telephony for a Polish Translation Agency

Often companies start with just one person and then expand their staff. But even at the start, it is important to have business telephony with all its advantages. Otherwise, more time will be spent on processing calls, and some calls will be missed. Read the case of how Ringostat simplified communication with clients for translator David Kowalski, founder of the translation agency and online courses .

About the company and what prompted it to connect Ringostat

Translation agency based in Kielce, Poland. Although the company currently consists of one person, it has already provided services to about 50 entrepreneurs and government agencies. The agency has also recently launched English language courses and plans to expand to the US, Australia, New Zealand, and Canada.

The main channel of communication with clients at EnglishCloud is the phone. After all, you can quickly discuss the iran telegram data order of services by voice: the specifics and volume of translation, price, deadlines, etc. Moreover, the company is popular in its home city, and information about it on Google Maps occupies quite high positions. Therefore, at least three customers call the agency every day.

Previously, the company’s founder believed that his own mobile number would be enough to communicate with clients. But over time, he began to encounter several problems:

•  Polish Translation it was difficult to separate calls on personal matters and calls from customers;
• people often called at inconvenient times – for example, at night or during David’s vacation;
• It was necessary to record calls in the CRM manually, which took up additional time, of which the owner already has little, since the entire workload falls solely on him.

All this led to the company’s founder starting to look for business telephony.

How customer calls are processed now

First of all, Ringostat helped EnglishCloud connect virtual numbers from operators — that is, those through which communication occurs via the Internet. Now the company has local numbers for the existing and future directions of the company:

• Polish;
• American;
• Australian;
• Canadian;
• New Zealand.

Foreign numbers video testimonial app: 5 step guide to setting it up will be placed on the corresponding EnglishCloud landing pages. And so visitors will see the local number – which will increase trust in the company.

Now, when a client calls EnglishCloud, they are taken to a voice menu (IVR). It offers to choose what exactly the client needs:

• translations;
• language courses;
•  Polish Translation translation services for printing services – the agency can also create layouts for printed products immediately with translations: business cards, flyers, etc.

When calling the company’s Polish number, customers hear an audio recording in Polish. If customers call numbers in other ar numbers  countries, they will hear an audio recording in English.

If a customer calls outside of business hours, he gets an answering machine and can leave an audio message. David carefully processes all such messages the next business day and thus does not lose clients who did not get through.

After communicating with the customer, the call data is recorded in Ringostat reports: date and time of the conversation, duration, client’s phone number, audio recording of the call, etc. Polish Translation All this will help control the team in the future, when the company expands its staff.

In addition, calls are automatically recorded in CRM Livespace. This became possible thanks to the integration of Ringostat with this system. Moreover, our platform does not have a ready-made link with this CRM, but technical support has developed such an integration specifically for EnglishCloud for free. It works on the following principle:

•  Polish Translation after a call, a contact with a phone number is creat in the CRM;
• An audio recording of the conversation with the client is also attach to the contact;
• If a call was missed, a “Call back” task is automatically creat with a deadline of 4 hours.

Thanks to this, David does not waste time writing down contacts manually. And he does not forget to contact clients who called outside of working hours or when he was busy.

Another thing that has made call processing more convenient is . Polish Translation it is install on a computer or laptop and allows you to make, receive calls, write SMS or correspond with messenger users in a single interface.

1. When an existing client calls, the app shows their name. This way, David can pleasantly surprise the customer by immediately addressing them by name.
2. You can go to a contact in CRM directly from the application during a call – there is a separate button for this.
3. Thanks to the application, you can call with one click, simply by clicking on the client’s number in the contact card in the CRM. You can also call from the page of any website where the phone number is locat.
4. The application contains a call history and a mini-CRM with customer contacts.
5. A separate tab displays which of the clients who call earlier are currently on the site. You can call them right away – after all, if they are currently visiting the site, it means they are potentially interest in the services of the agency.
6. During a call, the application shows what city the client is in, how many times he has call and visit the site, etc.
7. If David is busy, he can simply switch the application to “Offline” mode so as not to be distract.