Chatbots can be classified into different types. Let’s see the most common types of chatbots: Open and closed chatbots Depending on their use of artificial intelligence, chatbots can be open or closed. Open chatbots are those that use artificial intelligence to freely learn from their interactions with users . On the contrary, closed chatbots are those that solely and exclusively follow the conversation flow for which they have been programmed or that use artificial intelligence in a manner controlled by developers to correct errors.
What is a chatbot
Open chatbots have a greater capacity to maintain category email list more natural conversations. However, they are dangerous. This is demonstrated by Tay , the chatbot launched by Microsoft in 2016 that became. Racist and xenophobic after just 16 hours of launch by learning from users. Directed and conversational chatbots. Targeted chatbots are those that offer predefined buttons for users to respond. Therefore, a person cannot interact with the chatbot freely. You will have to adjust to the options that the chatbot presents you and respond by pressing one of the buttons. On the other hand, conversational chatbots are those. With which the user can write the response they want and send it to the chatbot. In this case, the conversation is much more natural.
Types of chatbots
You can answer whatever you want (as long as it has a certain logic B2C Fax and relationship with what you are talking about so that the chatbot does not get lost). And in addition, they can also be combined with response buttons as in directed chatbots if you want. At first, it may seem like conversational chatbots are better. And they are certainly more complex than targeted chatbots. However, the choice of one or another type of chatbot will depend on our target audience . For example, if we are targeting elderly people, it may be easier for them to use our chatbot if they only have to press buttons. It is something that will have to be studied in each case.
