All thanks to technology center technologies that we have already discuss more extensively in separate articles. Now you can get to know the idea of the best ones and decide which one to use. The 6 key technologies for a call center in 2023 1.- ACD: the software in charge of receiv, manag and distribut all the calls that arrive at the call center . Your goal is to get every call to the right agent . 2.- IVR: allows users to interact with the call center without the ne for an agent. It is the “voice” that guides you through the different departments and asks questions to assess the status of your call.
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Can resolve doubts without the call go through an Germany Phone Number List agent. 3.- CRM: it is a system that manages everyth that happens in the call center , from calls with users to calls between agents. It integrates multi-channel systems and automates a large part of the actions of a common call center . 4.- CTI: it is the technology in charge of eliminat the telephone lines of the call centers . Thanks to the Internet and devices such as computers and smartphones , he is able to make and receive calls without a fix line and from anywhere in the world. 5.- VoIP: it is the next level to the CTI.
It is capable of mak a call between
Devices without the ne for coverage. Instead of us analog phone lines, the IP protocol is us to transmit the. Boice and other data necessary for the call. 6.- Call record: it is legal if you meet the requirement B2C Fax to notify the user. It is vital to be able to track calls and train new call center staff. Send comment Direct Market vs. Indirect Market Feb 15, 2023 | Telemarket | 0 Comments In the world of market there are many words. Definitions and terms that, when you start. Can be difficult to manage and understand.