Send comment Personalization in the customer’s CX in the call center Oct 26, 2022 | Call centers | 0 Comments Script conversations and manual-bas sales are losing appeal to contact centers around the world. Customers now have other demands when buying and these must be address from the call center . Today we talk about the customization of the CX. CX is the acronym we use to refer to customer experience . Improving it is vital so that a user ends up trusting your company, purchases the products and does not abandon you.
Personalize the customer experience
Through the call center The first thing you should keep in Turkey Phone Number List mind is that CX customization is bas on a multichannel experience, so you will have to have adapt this point to be able to implement it. What do we mean when we talk about customization? To extract the client’s online data in the pre-contact phase. Why contact? What problem do you have? Have you bought before? With an example you will be able to see the importance of personalization and what it consists of. Imagine that Pro has problems with the storage of his smartphone .
He is very small and has fallen short
In a very short time it and comes across the blog of your mobile store. In that article you explain that storage cannot be expand and that the best, albeit expensive, solution is to upgrade to a model with more B2C Fax memory . Pro decides, from your same page, to contact the chat to see what device he can buy. At this point, if you have a data personalization system , you will know that Pro has perform a search relat to storage. Also that he has read the article relat to forgetfulness on your blog. The agent who attends you will be able to personalize your nes to the extreme, without asking you and offering you a solution that is as simple and direct as possible .
