If you are thinking of opening your own online store or are looking for e-commerce. Tips to improve your results, this article is for you. Check out some of the main aspects that your online store should offer to stand. Out from the competition and win more customers. Use a professional platform First of all, it is important to talk about the structure of your online store. Today, creating your e-commerce is not at all complicate. Considering that there are already several e-commerce platforms that can help you do this within a few minutes. Using a professional platform will help you optimize different aspects of your business. Stock control.Product and customer history; Delivery management; Management of means of payment; Security certificates; Among many other features. So, if you still haven’t decided which e-commerce platform you’re going to use, start thinking about it.
Provide service through online chat In addition
To offering a professionally designed page with all the features your customers expect to find in an online store, another excellent e-commerce tip is to invest in customer service and offer a personalized experience to each of your visitors. Therefore, install an online chat on your page and be able to monitor and approach visitors in real time, as well as answer their questions Bolivia Email List and solve problems, without them having to look for information in other sources. Today, online chat is considered the preferred service channel for the digital consumer. So don’t lag behind your competitors and be able to chat with users and apply sales techniques as they browse your product categories. 3. Focus on customer loyalty Did you know that the cost of retaining customers is 5 times cheaper than the cost of acquiring new consumers in your e-commerce? Check out some curious facts.
A customer who has already purchase from
Your online store has a probability of making a new purchase. On the other hand, a new visitor who hasn’t bought anything yet has only a 20% chance of making their first purchase; On average, 20% of an e-commerce customer base accounts for 80% of its revenue; Despite its importance, only ⅔ of companies invest and prioritize customer loyalty; Finally, increasing the probability of retention by just 5% can mean an increase of up to 25% to 95%. Knowing these numbers, we couldn’t stop talking about the importance of B2C Fax retaining your customers. 4. Create your sales funnel A sales funnel is a strategic model that helps you visualize the entire customer journey in a more practical and structured way – in addition to helping you organize your sales processes and marketing strategies, using the funnel as a basis. So, if you haven’t created your funnel yet, consider doing so as soon as possible so that you can qualify leads and structure your communication so that you can convert them from prospects to leads, and from leads to customers.
