‘Some locations have 8 blocks of parcel lockers in 8 different colors. If we estimate their occupancy rate to be around 30%, this situation is absurd from an economic point of view. By considering a collaboration with GLS, we saw the opportunity to increase customer satisfaction. Customers can now collect their parcels delivered by PostNL and GLS at a single parcel locker. We want to offer an exceptional customer experience with a delivery location close to home.’ –
Matthijs Pluimers, Head of Parcel Lockers at PostNL
What happens after a sale is as important as the sale itself. If you neglect customer behavior after the purchase, you risk limiting the long-term phone number list success of your business. Here are the factors you should always keep in mind:
Key aspects of post-purchase behavior
Post-purchase emotions influence how important are reports for your business? customers’ perceptions of your brand, so it’s important to analyze the factors that trigger them. By focusing on these aspects, you can strengthen the emotional connection with customers and build longer-lasting relationships.
- Fast Delivery and Tracking Visibility : Fast and seamless shipping experiences meet customer expectations and increase customer satisfaction.
- Post-purchase communication : Proactive updates like order confirmations, delivery status updates, and follow-up emails keep customers informed and reduce uncertainty. They also reduce “Where is my order?” (WISMO) inquiries , allowing your customer service team to focus on more complex cases.
Successful delivery on the first attempt and reduction in the number of attempts
Successful first-time delivery benefits all sault data parties. Carriers save time, merchants no longer have to deal with unnecessary costs and WISMO (Where’s My Order?) queries, and customers get the experience they’re looking for.
By selecting out-of-home delivery options at checkout, customers can pick up their order at their convenience. If a delivery doesn’t go as planned, they don’t have to wait an extra day or two for a new delivery. By offering delivery to parcel lockers and collection points, you not only eliminate the emissions caused by multiple delivery attempts, but also reduce customer frustration when deliveries fail.