Name, client status, contact details – basic information to immiately address the client by name and show an individual approach.
Interaction history – previous calls, chat requests, email requests, purchases, complaints.
Current and past issues – open and singapore email list 1.6 million contact leads clos support tickets so you don’t have to ask the customer what’s bothering them.
Personal preferences – products the client was interest in, his preferr communication channel.
AI recommendations are prictive tips on what a customer might ask and what services they might be interest in.
If the operator sees all this information at once on the screen
The conversation becomes as efficient as possible, and the client does not ne to explain his problem again .
What data should Personalizing Service: Why It’s Important to Know Your Customer’s History
Customer loyalty is built through 7 email marketing tricks to boost ecommerce sales quality service ,
and personalization plays a key role here. People don’t want to feel like “another number in the system” — they expect the company to remember their history, understand their nes, and offer solutions even before they voice a problem .
How does CRM help personalize service?
Tracking past purchases allows you to offer relevant products and services.
Remembering your preferr communication channels – for example, if a client always writes via messenger, you shouldn’t send philippines numbers them notifications via SMS.
Taking into account previous complaints and requests – if the client has already encounter a problem, the operator can immiately offer a solution.
Personaliz offers and promotions
CRM analyzes customer behavior and offers individual discounts or bonuses .
Companies that use a personaliz approach increase customer satisfaction by 20-30% and ruce the number of negative requests.
AI analytics and prictive recommendations What data should
A CRM system is not just a data storage, but a tool for deep analytics , especially if it integrates AI algorithms.