Try on a product virtually.” The same study noted that 63% of customers expect VR in their shopping experience in the future. AR and VR technologies blend the offline and online experience for buyers, and this technology will undoubtedly grow in the future. Most AR and VR experiences are kept in-stores, for now. This may be deliberate to keep shoppers coming to brick and mortar shops, but this trend will end soon.
Alibaba already launched
A virtual mall where buyers can browse items country email list without leaving the couch. Thinking about how quickly shoppers embraced online shopping, it should come as no surprise that shoppers will embrace VR shopping as well. What does this mean for physical locations? They have to either change or close down. In the next five years, we’ll likely see non-technical physical locations close. If these stores cannot offer buyers unique experiences using VR or AR, then they will lose customers to the competition.
Think about how frustrating
It is to drive to the mall, wait in line, and 7 win-back email examples to use with inactive subscribers deal with crowds when instead you could shop from home, still trying on outfits and comparing prices. What retailers need to focus on is incorporating this technology into physical locations to keep customers happy and engaged. Chatbots Chatbots, powered by AI technology, are on the rise. By 2020, AI bots will power 85% of all customer service interactions by the year 2020.
Big brands have led this charge
But SMEs are catching on as well. A prime bgb directory example is back in 2016 when Taco Bell launched TacoBot. This tool allows users to place an order at Taco Bell without leaving their device. This AI bot can even organize group orders and recommend menu items. Chatbots let brands connect with the customers, and nowhere is that more necessary than in the field of retail.