Security All calls are encrypted – they cannot be intercepted. You can restrict access to settings by roles: someone only answers, someone only listens, someone controls the system. There is protection from spam, recording of rwanda email list 120446 contact leads incoming calls, history of actions – if someone broke something, you will see exactly who and when.
Analytics and reports Every call is data
How many were incoming, how many were missed, how many new clients, which channel gave more leads. You can build reports by retailers will know when a customer employees, by time, by advertising campaigns. There is call tracking: you see which ad the person came from, what number he dialed, how the conversation ended. This is not just “telephone communication” – it is a full-fledged tool for assessing the effectiveness of the sales department.
Answering machine: triggered if no one picks up
Convenient little things Voice menu: “press 1 – sales department, 2 – support”.
Notifications about missed calls: they arrive by email, Telegram, wherever you say.
Virtual numbers: if you want, you can take a number from London, if you want, from Vinnitsa.
Flexible schedules: one route on calling list weekends, another on weekdays.
Add an annoying spammer and he won’t call you again.
If you want your customers to feel that they are being answered quickly, politely and to the point, all this is not a luxury, but a basic necessity. A virtual PBX is not a “gadget”, but a working tool. And the sooner you implement it, the more nerves and customers you will save.
How the connection happens: from registration to calls
One of the reasons why businesses delay connecting PBX is the fear that it will be difficult. That they will have to understand technical terms, call someone to “set it up,” or spend a lot of time. In reality, everything is simpler than installing a VPN .
Here’s how it works in reality , not in advertising brochures:
1. Register on the provider’s website Convenient little things
Enter your number, company name, email. Choose a tariff – usually there are three: for a start, for a small business, for companies with a sales department. In 5 minutes you get access to your personal account.