Pitfall: Thinking that your colleagues (including the management team) will immiately understand that your feback and customer insight is valuable and therefore expect them to act on it immiately.
Tip: Don’t be discourag by the ’10 innovation clichés’ and the ‘not-invent-here-reactions’ you get and show that customer interest and customer ne are equal to company interest and company results.
Human resources and CRM
Photo courtesy of Fotolia.
3. Solver with an allergy to bureaucracy
Helps (potential) customers quickly, adequately, friendly and with a personal touch. Is allergic to bureaucracy, special database doesn’t care about it and makes it easy for customers.
Remember: helping is more than just passing something on to colleagues. Helping is solving it yourself or making sure it is actually solv.
Pitfall: Thinking that everything will be fine if you pass something on to colleagues, because they themselves understand how important customers are to the organization?
Tip: Take action yourself or at least keep your finger on the pulse! It is not for nothing that you are an eight-legg sheep singapore lead who understands that customers are the raison d’être of the organization.
4. Thought leader
Is a ‘thought leader’ himself (has something to say and knows what he is talking about) or knows the thought leaders in the organization and offers them a platform.
Tip: Don’t let the people with the most power speak, but rather the people with the greatest knowlge simplify the process and speed up the launch -sharing and storytelling power.
5. Clown
Has a sense of humor and the ability to put things into perspective (self-reflection) and dares to use How important are reports for your business? qualities online where necessary and appropriate.
Pitfall: Allowing yourself to be rul by the corporate fear of ‘humanity’ or the opposite, letting yourself go completely and becoming clumsy.
Tip: Use common sense and don’t make jokes at the expense of others.