Administrations face the challenge of adapting their digital skills to AI ecosystems

Instruments management processes, efficient telematic platforms and personalized training plans that cover the aspirations of their users and guarantee access to their services.

NTT DATA and the administrations explain the importance of this entente cordiale.

1. Example of a simplified digital relationship adapted to the needs of citizens: it enables all procedures from a single access point with an easy and simple user experience. It stands out for its proactivity. It offers tailored services based on personal data and from a web and mobile digital space it informs in real time of the procedures between the user and the regional organizations, in addition to permanently updating the history of each citizen.

Among its achievements, it highlights

the implementation of an autonomous digital. Identification system in video that allows identification in five minutes. The development of analytical models based on taxonomies that. Establish rules for personalizing services and the design welcome to photo retouch editior website of a comprehensive architecture that increases proactivity with the one-click services offered by the Madrid Government.

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2.- Citizen Folder of the General Secretariat

of Digital Administration. State application that facilitates access to. Multiple procedures from different organizations. In a simple and fast way from a single point, ideal for processing and resolving. Citizen queries. A prototype of personalization Zákazníci Navíc Milují Balíčky due to its omnichannel. Communication solution, through which each user. Can consult their data, previous appointments, obtain information on various procedures, pending notifications, the processing status of their files or receive notices and alerts.

Its web portal includes a suggestion form that serves as a roadmap for the service and its functionalities. It is an integrated conversational btc database as assistant for resolving queries, supported by quality software and an active listening system.

In fact, it is the app with the best. Rating from the public administration; especially for its saving of time, effort and reduction of travel and waiting. But also for the transparency of personal data available to official institutions.

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